Frequently Asked Questions
We are a virtual online leasing company. All contact is made through email for accurate record keeping. Please visit our contact page to reach out. Our agents will reply to your email typically within 1-2 business days.
No, we are a nationwide virtual online leasing company and have been hired to process any applications for the individual property owner. Once your application has been completed and you have signed a lease, you will be put in contact with the property owner or their management company for move-in details, questions, etc.
Please check each listing for details on whether the specific property owner allows animals. If allowed, all animals must approved by the property owner prior to moving in. In addition, there will be a animal fee/deposit required. Breed/Weight/Type restrictions may apply based on each property.
Visit the application page to complete an application. Each person who is planning to live in the unit (above the age of 18) must fill out a separate application and each must pay the application fee. Once you apply, you will receive a email with additional information you must supply to complete your application.
Yes. Every person over the age of 18 who will be living in the unit must fill out a separate application and pay the application fee.
NO, IT DOES NOT. Even if your application has been approved, the property is still available for other people to rent until you sign a lease agreement and pay a holding fee. Only upon receipt of holding fee funds and a signed lease by all parties is the property considered “rented.” If approved, you will be offered the property and you will have 24 hours to pay a holding fee (which is equivalent to Security Deposit + Cleaning Fee) to hold the unit for up to 7 days for you. Any holding fee will be applied to the security deposit/cleaning fee once signed.
Once all needed documents are sent via email, normal turn around time is 2-5 business days. Remember, all roommates must apply before we can process your application(s).
If you are a student or do not meet the listed qualifications for the property, then landlord will require a parent guarantee/co-signer agreement. This is to not only protect the owner of the property, but also offer protection to/from your roommates. If they decide to move out and leave the area – you don’t want to get stuck paying the rent/utilities/other obligations in its entirety alone. Once your co-signer completes the co-signer application, they will be sent the guarantee to sign digitally online.
The best way to ensure a quick answer on your application is to make sure the information you provide is correct and complete. Upon completing an online application, you will receive a email with a list of additional items needed to complete the process. Please follow the emailed instructions to complete. The less chasing we have to do to track down inaccurate or missing information, the faster we can process your application. We may not begin processing applications until all prospective roommates applications and information are turned in.
The fee covers several things, most importantly the cost to perform a credit/background check. We use a credit reporting service to verify your credit/background, and we pay a fee to that company for each applicant processed. The fee also covers administration costs including checking your past rental references, along with the paperwork associated with the lease. The fee also guarantees that the applicant is serious about the property, and cuts down on the number of bad or fake applications we receive. The application fee is NON REFUNDABLE!
You will have 24 hours once we offer the property to you to place a holding fee. Once the holding fee is paid, we will send you the lease. The holding fee will be transferred from a holding fee to security deposit/cleaning fee once move-in occurs. If your lease start date is within 30 days of lease signing, you will also be required to pay your first months rent at lease signing.
We are a leasing only company. Once you have signed a lease with us and paid any applicable costs associated with your lease, you will be put in contact with either the property owner or management company they use for their property.
Typically the security deposit/cleaning fee is 1.5-2 times the monthly rent. It differs by state/region/property owner. We will give you the exact number when we offer the lease to you. Your holding fee will be converted to the security/cleaning fee once you move in. We do not take separate checks from each tenant. Cash, personal checks, and Venmo or other 3rd party payment forms are not accepted. All payments are made through a 3rd party online portal.